MEET OUR MANAGEMENT TEAM
Our team of experienced managers are responsible for our support staff as well as ensuring that Cartref Ni meets all of its organisational and legal duties.
Neil has been Chief Executive of Cartref Ni since 2015 and was a Trustee prior to that since the charity began over 30 years ago. As Chief Executive, Neil reports to the Board of Trustees and ensures that the charity provides the best possible services to the people we support and the best possible conditions for our staff.
One of the most important parts of Neils role is to meet with people we support and staff regularly to understand their needs and what’s happening with the services we provide. Luckily, this is the best part of the job for Neil and the part he enjoys the most!
Neil has worked in Health and Social Care for over 35 years and previously held many different roles in the NHS for over 25 years including roles as a senior manager and Director. Cartref Ni has supported Neil’s brother for over 30 years, so understands the services both from the organisational perspective and the family perspective.
Head of Operations
Tracy has worked at Cartref Ni for over 27 years and is responsible for the day-to-day management of services, ensuring high quality is achieved. Tracy is also responsible for the management of Service Managers and Assistant Managers and supports the Chief Executive with strategic and business planning.
Throughout her working life Tracy has worked with people who have a learning disability in various roles (over 35 years). Initially starting her career in a residential setting, she later joined Cartref Ni and has since achieved various Leadership & Management qualifications.
Head of Finance and Business Administration
Rob is a qualified Chartered Accountant and has previously led a variety of finance departments in the manufacturing and leisure industries.
Deputy Head of Finance and Business Administration
Jo has worked within the not for profit sector for 17 years across a number of different charity services. Starting within the administration function, she developed her skills, experience and qualifications to widen her role to eventually coordinate the Finance, HR and IT functions.
Quality Assurance and Compliance Manager
Gill has worked for Cartref Ni for almost 4 years and is involved with all aspects of quality assurance and compliance matters. A large part of her role is visiting the houses we offer support in to carry out quality audits and health and safety.
For the last 12 months, Gill has also been the facilitator and mentor for the new Social Care Managers Mentorship programme within Cartref Ni. Originally from Australia, Gill has worked in Health & Social Care for most of her life in various management roles and more recently at Llandrillo College as a Work based learning Assessor and Tutor.
Learning and Development Manager
Jean is responsible for coordinating work placements and attends recruitment and other workforce events. She is also the Chair of the All Wales Induction Framework Advisory Board on behalf of Social Care Wales and an employer representative in the Social Care Wales Apprenticeship placement Guidance Group.
Jean’s main passion is supporting the wonderful staff at Cartref Ni to reach their training, educational and career potential and goals.
Ruth started working at Cartref Ni in 2014 as a Cover Worker and is currently a Service Manager to 3 houses in Denbighshire. Ruth manages 15 members of staff who support 6 gentlemen to live their best lives.
Ruth has recently been successful in the final of the prestigious Wales Care Awards at City Hall Cardiff in the category of – Excellence in Learning Disability & Mental Health Services Award!
Caroline has worked within the field of social care for 35 years, starting her career as a Support Worker. She has had a variety of roles from Community Support Officer to Registered Manager of Autism Services, Operational Vocational Manager, Activities Manager to the current role as Service Manager.
Samantha has worked at Cartref Ni since 2019 and is a Service Manager for houses in the Denbighshire area including Rhuddlan and Denbigh. She manages a team of 15 Support Workers across both locations to support the individuals to make everyday choices and live their life the way they choose.
Samantha has worked in the Health & Social Care sector since she was 18 in various roles including residential care management in mental health and learning disabilities, support work and management roles and has gained her Level 5 qualification.
Previously, Karl was a Support Worker with Cartref Ni for 5 years before receiving an opportunity to work in the office as an Assistant Manager for 12 months before his current position as a Service Manager.
Gwyn has worked at Cartref Ni for 16 years and mentors a team of staff to enable the people we support to enjoy fulfilled lives.
Previously, Gwyn has undertaken various roles in Health and Social Care including Support Worker, Sports Instructor, Day Services Coordinator and Service Manager.
Jackie has worked at Cartref Ni since 2016 and her role involves ensuring the individuals in the houses that she supports live the lives that they want to lead and achieve their goals.
Jackie started at Cartref Ni as a Support Worker, then moved to a Assistant Manager position, before progressing to Service Manager. Previously, Jackie worked as a Support Manager at another company for around 5 years.
Nichola has worked at Cartref Ni for over 4 years and is responsible for 4 houses. Her role ensures she effectively manages the support teams at each house ensuring the individuals we support live a full and active life in their own home.
Nichola started her career as a Support Worker for another care provider 16 years ago, supporting adults with learning disabilities in a supported living setting, followed by Deputy Manager role in a nursing home.
MEET OUR ASSISTANT MANAGERS
Helen has worked in support work for approximately 20 years before and has also worked as a lead assessor/tutor in essential English skills with adults before joining Cartref Ni.
Selina started working for Cartref Ni in 2005 as a temporary Support Worker covering maternity leave and has never left! Her role as Assistant Manager involves a wide variety of tasks and responsibilities and stepping up to oversee the service when the managers are off.
Since joining Cartref Ni, Selina has experienced many positions including Support Worker, Person Centred planning coordinator, Training Coordinator and Service Manager. After having her second daughter she was able to apply for a part-time position as an Assistant Manager and is one of the best decisions she has made.
Emma started working for Cartref Ni 15 years ago as a Support Worker and recently received her 15 years of service certificate. Her role supports the Service Manager in ensuring that services meet the needs of individuals and the agreed Service Delivery/Care Plan is being adhered to.
After 2 years working as a Support Worker, Emma’s son was diagnosed with Autism and it became an area she became passionate about. Emma completed her level 5 advanced practice in Health and Social Care and also won a Wales Care Award in 2016 for going above and beyond in her role.
Joanne has recently started a new position as Assistant Manager after working for Cartref Ni for over 9 years as a Support Worker. Before joining Cartref Ni Joanne worked in the care sector for 9 years providing care in the homes of elderly and vulnerable people.
Joanne’s role involves supporting the managers and staff to ensure the individuals within the organisation receive the best support and ensure that their well-being is promoted. She also ensures relevant documentation is kept up to date and as well as setting new goals and outcomes with the staff to ensure the people we support live their best lives.
The best part of the role for Joanne is to meet new people and to be part of their lives.
Discover a rewarding career!
A career in support work can be really rewarding and each day is different. Find out more about careers at Cartref Ni.